Ticket Information & Policies
Please review our ticketing policies before purchasing, including refunds, date changes, and unused tickets. Additional policies may apply to individual events and programs. Check the event or program page for details.
Refunds, Date Changes & Unused Tickets
Refunds
Refund policies vary by event or program. Please review the applicable policy before purchasing.Date changes
Some events and programs allow changes to another date within the same event or program, subject to availability, applicable fees, and advance-notice requirements. Check the individual event or program page for details. If you change to a date with a lower ticket price, the price difference will not be refunded or credited toward another purchase. Changes to a higher-priced date require payment of the difference. Any applicable rescheduling fees still apply.Exchanges between events
Tickets and registrations cannot be exchanged for a different event or program or applied toward its purchase, even when paying a price difference.Unused tickets
If you miss your scheduled event or program, unused tickets and registrations are nonrefundable and cannot be credited toward a future purchase.Museum cancellations
If the Museum cancels an event or program, tickets or registrations are refunded in full.
Giving Your Tickets to Someone Else
Where permitted by the event or program policy, tickets may be given to another person to attend on the date and at the arrival time listed. Simply forward the e-ticket or provide the printed ticket to the person attending.
Giving your ticket to another person does not change its date, arrival time, or event. Membership and other eligibility requirements still apply to discounted tickets.
How to Purchase Tickets
Online: Visit our Tickets page to browse available admission, events, and programs.
By phone: Call 603.433.1100 during box office phone hours.
In person: Visit the Lawrence J. Yerdon Visitors Center at 14 Hancock Street. In-person sales are subject to availability and seasonal hours.
Please check current hours before visiting. Advance purchase is recommended for events with limited capacity.
Purchase Through the Museum
Strawbery Banke does not partner with third-party ticket resellers. Tickets must originally have been purchased through the Museum’s website, by phone, or at the Visitors Center.Use caution when buying tickets from individuals on social media. A screenshot or payment receipt alone does not confirm that a ticket is valid. Report suspicious listings to the platform.
Member Discounts
To receive your member discount, sign in using the email address associated with your membership and select the appropriate member tickets.
If your discount does not appear:
Confirm that you are signed in.
Check that your email address matches the one associated with your membership.
Confirm that your membership is active and that your name is listed on it.
Make sure you have selected member tickets.
For membership questions, contact Megan McNutt at mmcnutt@sbmuseum.org or 603.422.7508.
For help completing your ticket purchase, contact Guest Services using the information below.
Creating a Ticketing Account
To purchase or reserve tickets online, create a ticketing account or sign in to your existing account.
Visit the account creation page.
Select the option to register and enter your contact information.
Create a password and complete your registration.
Use your email address and password for future purchases.
Members should use the email address associated with their membership.
Resetting Your Password
Select Sign In on the online ticketing page.
Select Forgot your password?
Enter the email address associated with your account.
Check your inbox and junk or spam folder for reset instructions.
If you do not receive the email or need help accessing your account, contact Guest Services before creating another account.
Need Assistance?
For ticketing questions or assistance purchasing tickets, including accessibility-related assistance, contact:
Guest Services
603.433.1100
info@sbmuseum.org
Krysten Schmelzer, Manager of Guest Services
603.473.4814
kschmelzer@sbmuseum.org
If you are requesting a date change, please include your order number, scheduled event date, and preferred new date. Requests must meet the advance-notice requirement listed on the event or program page.