Strawbery Banke Museum Ticketing Information and Policies

Please review our ticketing policies before purchasing. These policies help ensure a smooth and secure experience for all visitors.

1. How to Purchase Tickets
Tickets can be purchased in three convenient ways:

  • Online (recommended): Always available and the quickest, most convenient way to buy tickets.

  • Phone: Call 603.433.1100 to purchase with Visitor Services.

  • Walk-up / In Person: Tickets are available at the Lawrence J. Yerdon Visitors Center, 14 Hancock Street.
    Note: The Visitors Center is open seasonally. Call ahead to confirm hours.

Accessibility:
If you need assistance purchasing tickets due to accessibility needs, please contact Krysten Schmelzer, Communications and Ticketing Coordinator, at kschmelzer@sbmuseum.org or 603.473.4814. Krysten is in the office Mondays, Tuesdays, and Thursdays.

2. Beware of Third-Party Scams
Strawbery Banke does not partner with third-party ticket resellers.

  • Only tickets purchased through our website, phone, or Visitors Center are valid.

  • Be cautious when buying tickets from individuals on social media. Verify the seller, payment method, and ticket ownership.

  • Suspicious listings should be reported to the platform and avoided.

3. Member Discounts
If your member discount is not applying:

  • Ensure you are signed in (your email appears at the top right).

  • Confirm your contact information and email address matches your membership.

  • Verify that member ticket(s) have been added to your cart.

  • Confirm your name is on the membership (memberships may include multiple people).

  • Ensure your membership is active. Contact Megan McNutt, Membership and Donor Stewardship Manager, at mmcnutt@sbmuseum.org or 603.422.7508.

  • If the issue persists, contact Krysten Schmelzer, Communications and Ticketing Coordinator, at kschmelzer@sbmuseum.org or 603.473.4814.

4. Creating an Account
To purchase or reserve tickets, you must create a user account. It’s simple, free, and secure. Strawbery Banke does not share your information with third parties.

Steps:

  • Click Strawbery Banke Museum Account Creation

  • Fill in your contact information and create a password.

  • You will receive a confirmation email once registration is complete.

  • Use your email address and password to sign in for future purchases.

5. Resetting Your Password

  • Click Sign In at the top right.

  • Select “Forgot your password?”

  • Enter your email address associated with your account.

  • Check your email (including junk folder) for reset instructions.

  • If you do not receive an email, your address may not be associated with an Altru account. Create an account or contact Krysten Schmelzer.

6. Cancellation & Refund Policy

  • Policies vary by ticket or registration type.

  • Before purchasing: Review the FAQ or program registration information for your specific event.

  • Event cancellations by the Museum: Tickets or registrations are refunded in full.

  • Ticket/registration changes: Some programs allow exchanges or rescheduling—check the event or program page.

  • For questions, contact Krysten Schmelzer at kschmelzer@sbmuseum.org or 603.473.4814

7. Frequently Asked Online Ticketing Questions (FAQ)

  • Q: How do I apply my member discount?
    Sign in with your registered email and select member tickets. Discounts apply to the full ticket price, including the fee.

  • Can I transfer my ticket to another date?
    Transfer rules vary by ticket or program. Check the individual page.

  • Q: What if an event is canceled by the Museum?
    Tickets are refunded in full.

  • Q: How do I know the cancellation policy?
    Cancellation policies vary by event. Check the FAQ or program registration page before purchase.

  • Q: Who can I contact for help?
    Krysten Schmelzer, Communications and Ticketing Coordinator via kschmelzer@sbmuseum.org or 603.473.4814. Krysten is in the office Mondays, Tuesdays, and Thursdays.