STRAWBERY BANKE MUSEUM

Ticket Information & Policies: 

Ticket sales begin each week on Sundays at 5 PM when the weekly ice schedule is published. Tickets are available for purchase online or in person at the admissions desk in the Lawrence J. Yerdon Visitors Center, 14 Hancock Street, Portsmouth on a first-come, first-served weekly basis. At this time, phone call reservations are not accepted. 

Troubleshooting and FAQ:
Click here to read the FAQ online ticketing document. 

Skate Admission Passes:
Skate passes from ten-ticket passbooks cannot be redeemed online
. To reserve space in a public skating session, passes must be redeemed in person at the admissions desk after ticket sales for the upcoming week beginning each Sunday at 5 PM. Skating passes do not guarantee admission to the rink and must be redeemed for a timed skating session ticket. 

Library Admission Passes:
Library passes entitle the bearer and their immediate family to 50% off admission tickets to Labrie Family Skate at Puddle Dock Pond for the date(s) that the pass has been checked out from the library. Passes will be honored in person at the admission desk. Library pass holders are not able to purchase tickets online.

Discounted Admission for U.S. active-duty military: 
U.S. active-duty military and immediate family members receive a 50% discount on up to 6 public skating admission tickets. Those who qualify for discounted admission should contact Kayley Vavra, Rink Manager, at 603.422.0600 or Kayley@rinkservicesgroup.com to obtain a discount code for online ticketing. Please be prepared to present a valid ID at the admissions desk upon arrival. 

Checking-In: 
All skaters and patrons must check in at the admissions desk in the Lawrence J. Yerdon Visitors Center, 14 Hancock Street, Portsmouth, to receive a color ticket tag to be admitted onto the ice.

Skate Rentals: 
Skate rentals do not need to be purchased ahead of time. Rentals are available for purchase at the admission desk upon arrival for the skating session.

Cancellations:
If a skating session is canceled by the Museum due to weather or unforeseen circumstances, skating tickets are automatically refunded for the affected sessions. Ticket holders will be notified via email should a session be cancelled along with cancellation notices posted to the Labrie Family Skate at Puddle Dock Pond Facebook Page

If there has been an error with a ticket order, please contact Strawbery Banke within 24 hours of the ticket purchase. The Museum will work with the ticket purchaser within the 24-hour window, as availability allows, to make the adjustments requested. For ticket order errors contact Kayley Vavra, Rink Manager, at 603.422.0600 or Kayley@rinkservicesgroup.com.

Due to the limited capacity of this event, there can be no refunds. Additionally, Strawbery Banke is unable to accommodate requests for purchased tickets to be transferred to a different date outside of the 24-hour window.